Saturday, February 20, 2010
... leads to disaffection. I have government clients who will insist on cumbersome, complicated, difficult approaches. When the flaws in this are pointed out, the response is that the users will have to "deal with it" because they are required to. This may be because it's a required training course, a tool that a particular group has to have exposure to or something similar. But the users will only "deal with it," they won't internalize the training (internalization - really absorbing the information - is always the goal with training), or actually use the tool, or value the experience in any way. They'll deal with it. And then they'll try to forget it.