Most of the time, we are either told too much -- so we have to clear away the fluff to get at the real information -- or not enough, so that we have to connect the dots. Either way, we're not getting a true picture of the issue.
We have to train ourselves to peer through the fluff that covers the real thing, and to perceive the shape of the matter at hand based on the unconnected dots. And we have to do it fast -- so the client / partner / whatever is still right there, the discussion still hot on their tongues, and we can say, "wait a sec -- "
